PRIYANKA AALE

Customer Service Professional
Dubai, AE.

About

Highly compassionate and service-oriented professional with a strong background in customer-facing roles, seeking a dynamic Customer Service Representative position within the aviation industry, ideally with Emirates. Leveraging expertise in real-time problem-solving, multilingual communication, and cultural awareness, I am committed to delivering world-class service and enhancing customer satisfaction in fast-paced, diverse environments. Eager to contribute interpersonal skills and a proven track record of excellence to a leading global brand.

Work

Spinneys
|

Customer Services

Dubai, Dubai, United Arab Emirates

Summary

Currently serving as a Customer Service professional at Spinneys, responsible for ensuring exceptional customer experiences and resolving inquiries in a diverse, fast-paced retail environment.

Highlights

Greeted and assisted a high volume of diverse customers daily, consistently setting a positive tone and enhancing the overall shopping experience.

Managed and resolved complex customer complaints and inquiries with empathy and clarity, transforming potential tension into trust and achieving high satisfaction rates.

Processed payments and accurately managed refunds, maintaining meticulous attention to detail to ensure financial integrity and build customer confidence.

Provided clear, protocol-driven information and guidance, empowering customers with accurate details and fostering a sense of value and understanding.

Adapted service approach to diverse cultural backgrounds, demonstrating strong cultural sensitivity essential for effective engagement in a multicultural environment like Dubai.

Freelance
|

Nepali/English Translator

Global, Remote, XX

Summary

Provided comprehensive translation and interpretation services for various documents and international clients, ensuring accuracy and cultural relevance.

Highlights

Translated a wide range of documents, including marketing materials, technical specifications, academic transcripts, and certificates, maintaining 100% accuracy.

Collaborated with a UK Creative Agency via Upwork.com, successfully translating and interpreting complex travel itineraries for international clients.

Ensured linguistic and cultural accuracy in all translations, facilitating clear communication and successful outcomes for diverse projects.

Managed multiple translation projects simultaneously, consistently meeting deadlines and delivering high-quality linguistic solutions.

Shree Maharani Academy
|

Teacher

Sarlahi, Madhesh Province, Nepal

Summary

Taught English and Science to Grades 1-5, developing engaging curricula and fostering a positive learning environment.

Highlights

Designed and implemented differentiated lesson plans for English and Science, catering to diverse learning styles and improving student comprehension.

Cultivated a positive and inclusive classroom environment that significantly boosted student engagement and participation across all subjects.

Integrated critical thinking exercises into daily lessons, encouraging students to analyze information and develop independent problem-solving skills.

Managed classroom dynamics effectively, ensuring a conducive learning atmosphere for up to 30 students per class.

Education

Kathmandu (Tribhuvan) University
Kathmandu, Bagmati Province, Nepal

B.Ed

English

Courses

Level 4 B.Ed English (First Two Years Completed)

British Professional College, KTM
Kathmandu, Bagmati Province, Nepal

PTE Academic

English

Grade: L52 R42 S48 W48 - OS48

Janta Secondary School
Mahattari, Madhesh Province, Nepal

Grade 12 Qualifications

Diverse Subjects

Courses

English (B, B+)

Nepali (B+)

Biology (B+)

Chemistry (B)

Physics (B+)

Maths (C+)

Languages

English
Nepali
Hindi

Skills

Languages

English, Nepali, Hindi.

Customer Service

Customer Relationship Management, Complaint Resolution, Customer Satisfaction, Service Excellence, Client Engagement, Payment Processing, Refund Management.

Communication

Verbal Communication, Active Listening, Empathy, Interpersonal Skills, Cross-Cultural Communication, Clear Explanation, Cultural Sensitivity.

Problem-Solving

Real-time Problem Solving, Issue Resolution, Critical Thinking, Adaptability.

Operational Efficiency

Process Adherence, System Navigation, Organizational Skills, Time Management, Composure Under Pressure.

Education & Training

Curriculum Development, Lesson Planning, Classroom Management, Student Engagement, Differentiated Instruction.

Translation

Document Translation, Interpretation, Linguistic Accuracy, Content Localization, Technical Translation, Marketing Translation.

References

References

Available upon request